Our Refund policy & T&C consists of but are not limited to:
- Upon booking with us you agree to these T&C regardless if you sign a copy of our T&C or not.
- There are no refunds issued under any circumstances for all of our services whether rendered or not.
- Credits for missed appointments that have been pre-agreed with the business are valid for a period of 4 weeks only.
- If you give 48 hours notice for a cancelation for training and walking services, you will get one reschedule without penalty to yourself as per our terms and conditions that you will have signed upon booking services with us.
- If you book a six week course then you must keep this to six weeks, except for extenuating circumstances; i.e if you are sick or you have booked a holiday during the six weeks, as prolonging this over, let's say months, just undoes all the training we have been doing and the training plan I have set in place that we follow every week.
- Upfront payment which are required for the six week courses usually does guarantee your chosen time slots and days, but this may change due to unforeseen circumstances and I do apologise for any inconvenience caused.
- Photos will be used on all social media and advertising platforms and the agreement of such is valid for all time.
- If you do not wish to have children in your care photographed/videographed please confirm this in writing before we start any service. (No this does NOT mean that I will go out of my way to photograph/video children in general, but this just means that IF the children in your care get involved with training that photos/videos sometimes are taken for marketing to show that training is done with the whole family and not just with the adults.)
- Payment is taken upfront at the time of booking and we do not save slots without payment.
- Full terms and conditions can be found here for training services.
- Full terms and conditions can be found here for puppy courses.
We will require your signature on our terms and condition before any services are rendered.
- The Shenanigans Team